To troubleshoot problems with your arlo pro or arlo pro2 camera battery.
Arlo pro battery won t charge.
If your arlo pro 2 or arlo pro camera s battery has a low charge 15 or less plug in your camera or insert a fresh battery.
Plug the power adapter into an electrical outlet.
The qc 2 0 icon.
This is the lightning bolt icon at the top of the image.
A how to video on charging the arlo pro camera battery.
Batteries will not charge customer support is sending a replacement i bought a replacement myself and it won t charge either.
Make sure that the power adapter cable is fully inserted into the ac power.
However in the future netgear may.
An arlo or netgear logo.
If you re still experiencing rapid battery drain with the most recent firmware update.
When the camera is armed and plugged in the battery will only charge to 80 to preserve the battery s long term life lion batteries really don t want to be fully charged for long times best life occurs when they re charged at 40 and stopped at 80.
You must use an arlo pro power adapter and cable to charge the battery.
The output is 9v 1 1a.
If your battery is completely dead and does not charge follow these troubleshooting steps.
You can use an arlo charging station and an arlo pro rechargeable battery to make sure that you always have a fresh battery available.
I brought it inside to charge and left it on for over 24hrs to make sure it had a good charge and when i unplugged the device it automatically goes offline on my app bc the battery is dead.
I realized the arlo security lights weren t working and noticed the batteries were dead.
The process is very simple to do in charging the arlo pro camera.
The system is under a year old.
If your arlo pro or arlo pro 2 camera s battery has a low charge 15 or less plug in your camera or insert a fresh battery.
Connect the other end of the adapter cable to the camera.
Please contact the arlo support team to further investigate this issue.
Battery won t charge on all 3 cameras arlo sent anew charger but still nothing.
You will find several options for contacting support in the provided link.
Your arlo pro camera is set up and ready to go.
Check for the following three things on your power adapter.
Battery included with my 1 camera system was fully charged so i already gave a 5 star review on the camera and app but now i have worthless garbage 2 batteries that won t charge and 1 more on the way.
First make sure that you re using the correct power adapter.
The camera led lights solid blue when the camera battery is fully charged.
